About Dualog

Dualog provides innovation at sea delivered with passion. We exist to bring ships and shore closer, with the bold ambition to see Dualog on all ships. The biggest shipping companies globally and thousands of seafarers use Dualog services daily to run business-critical operations and stay in touch with colleagues and loved ones ashore.

We have four offices around the world, as well as remote workers. Working for Dualog, you can opt to work from one of our offices or remotely.

The role

As a Customer Support Specialist, you provide a helping hand to our customers who are shipping companies operating globally around the clock. You provide technical support through creative problem-solving and a thorough knowledge of how Dualog works. You cooperate with our internal and external stakeholders, such as developers, captains onboard the ships, and industry partners. The primary delivery is Customer Success!

You will join our global Customer Success team, currently operating from Norway and Singapore. Things have changed a lot due to the pandemic, and we have learned to work and collaborate remotely, from wherever we are.

We want an enthusiastic and service-oriented colleague to join the team. Is that you?

Responsibilities

  • Assist customers with technical support and system optimization
  • Collaborate internally on projects and special deliveries
  • Support the team’s primary delivery: Customer Success!

Requirements

  • Good IT competence and a passion for technology
  • Excellent problem-solving skills and decision-making ability in both team and individually
  • Excellent communication skills in both Norwegian and English are essential

Key Personal Skills

  • Passionate about working with customers and finding solutions that make their goals possible
  • Self-motivated and eager to learn
  • Service-oriented
  • You deliver that little extra when required in an exciting and hectic work environment



Read more about working in Dualog:

https://www.dualog.com/careers

https://www.dualog.com/careers/blog/work-from-wherever-you-want