We are strengthening our dedicated Technical Support team to look after our clients.
The Technical Support Specialist’s mission is to provide a helping hand to our customers who are shipping companies operating globally around the clock.
As a Technical Support Specialist, you provide technical support through creative problem-solving and a thorough knowledge of how Dualog works.
You cooperate with internal and external stakeholders, such as developers, captains onboard the ships, and industry partners.
The primary delivery is Customer Success. You will be part of a dynamic and skilled team currently operating from Norway and Singapore that is well-reputed to deliver exceptional support to our customers globally, both on ships and onshore.
Travel required: 0-10%
Dualog provides a maritime digital platform that ensures internet, email, and cloud services work reliably and securely onboard commercial vessels. Dualog provides innovation at sea delivered with passion and offers solutions for resilient cyber infrastructure, and our innovative solutions are created in a passionate in-house research and development environment.
We exist to bring ships and shore closer, with the bold ambition to see Dualog on all ships. The biggest shipping companies globally and thousands of seafarers use Dualog services daily to run business-critical operations and stay in touch with colleagues and loved ones ashore.
We are headquartered in Tromsø, Norway, with regional offices in Oslo, Singapore, Hamburg, Liverpool, and Poland.
Read more about working in Dualog: